1. We provide a refund in the event of damage or poor workmanship
Keeping your complete satisfaction in focus, our tradespeople diligently handle your tasks. If an issue arises, we promptly engage with the tradesperson to rectify it.
In the rare occurrence of poor workmanship or damage, we offer an immediate refund of up to €10,000 from the total amount you paid.
2. We offer a refund if the job is left incomplete
In the unlikely scenario where our tradesperson receives payment but fails to perform the specified work, we ensure a refund of up to €10,000 from the total amount you paid.
How does the Refund Policy works?
- Collect payment receipts and photos of the damage.
- Fill out the refund form.
- We will promptly contact you to understand the issue and suggest an alternative tradesperson.
- If you prefer not to be served by a different tradesperson, we will proceed with a refund, capped at €10,000.
*To get your refund, the Terms & Conditions of YourPro's "Money Back Policy" need to be met.
Frequently Asked Questions
We commit to supporting you throughout the entire process, ensuring the job is completed to your satisfaction.
However, if any issues arise, we are here to assist you. Should the work be incomplete or not align with the agreed terms, you can submit a refund request, and we will update you on its progress within 3 working days.