"Publication Date: [10 May 2026]. These Terms will take effect on [10 June 2026]


TERMS AND CONDITIONS OF USE YourPro.ie

TERMS AND CONDITIONS OF USE FOR THE CLIENT

Last update 10th May 2026

The website www.yourpro.ie (hereinafter referred to as “the Site” or “Website”) is owned and managed by YourHero Ireland Limited, with its registered address at Unit 1, M50 Business Park, Ballymount Ave, Ballymount, Dublin, Ireland, D12 K6C5, Registration Number 701459, Tax Registration Number IE3791977VH, e-mail address [email protected] and contact number +353 15 25 9713 (hereinafter referred to as “YourPro”, “our Company”, “we”, “ours”, or “us”).

Please read carefully these Terms and Conditions of Use (hereinafter referred to as the “Terms” or “Terms of Use”). The Terms of Use include the terms on which we make the Website and our Services available to you and constitute the content of the contract you enter into with YourPro when you visit the Website or make any use of it. These Terms of Use are binding on every single visitor of the Website to the maximum extent possible and where in the Terms of Use the term “use” is mentioned, this includes simple visiting, viewing content and and Website browsing. Terms such as “user”, “used”, “uses” or any similar variation should be construed accordingly in the context of Website visiting, browsing and/or use.

You must be over 18 years of age in order to use our Website and / or our Services. 

Any use of our Website by you constitutes your unconditional acceptance of these Terms of Use. In the event that you do not agree with part or all of these Terms of Use, please stop your browsing of our Website and / or the use of our Services, as staying on our Website and / or using our Services will imply your consent and acceptance of these Terms of Use.

1. Definitions

• "Client" is defined as the individual, company or other legal person or organization that visits and/or makes use of the Website and/or Services of YourPro in order to publish Work(s) and find Professional(s) who wish to undertake and execute the respective Work(s). The Client is also referred to as “you”.
• “Professional” is defined as the private individual, the sole proprietorship or the legal entity that has created a personal Profile in YourPro and that represents itself and / or its subcontractors in terms of participation in YourPro and the performance of the Works undertaken by (or through) him.
• “Profile” [or “Account”] is defined as the page on or part of the Website through which the Professional promotes his services and which is accessible through the Website and belongs to YourPro. 
• “Work” is defined as the content of any work that is posted by a Client on the Website and which can legally be the subject of services provided by a Professional, as well as any work agreed by the Client and Professional that modifies, varies or follows on from the Work envisioned in the Client’s post.
• “Offer” is defined as the expression of interest by the Professional for undertaking a Work that has been posted on YourPro.
• “Service” is defined as any provision of a service or product offered directly or indirectly by YourPro and / or by its legal representatives, agents and employees. [“Services” shall be construed accordingly.]
• “Web page” or “Website” is defined as all websites that start with: www.YourPro.ie 

1. General Conditions
   1. Registration – creating an Account

Only registered Clients can use the Services of YourPro. Each Client can create his personal account by filling in the required fields in the registration form or in the Work posting form that can be found on the main page of the Website of YourPro. However, YourPro retains discretion, and without liability, may reject requests regarding the creation of an account in accordance with clause 13 below. 

You can see the [Customer Privacy Policy] to be informed about what kind of information we collect during your registration process and how we use them.

You acknowledge that you have an obligation to provide the actual, accurate and complete information requested by YourPro during the process of registering and creating a personal account, and at any time you are asked for such information about you. Furthermore, you must inform YourPro of any changes to these data in order to remain up to date and accurate.

To the extent permitted by these Terms, YourPro’s data protection obligations and applicable law, and the Customer Privacy Policy, YourPro may delete, cross reference, supplement or modify the information you provide based on information legally provided by third parties.

The Client is responsible for maintaining the security of his password and for taking all reasonable measures to protect the security of his account.  YourPro will not be liable to the Client for any act or action carried out in the account or through the account’s unauthorised use where such use does not result from a security breach attributable to YourPro or from YourPro’s failure to take reasonable steps to remedy a security breach. The Client must notify YourPro as soon as he notices any unauthorized use of his account or any breach of his security. 

In case a Client wishes to delete his account, he should contact YourPro, at the following email address: [email protected]

2.2. Finding a Professional

Although YourPro makes every effort to ensure the provision of the best possible service, you acknowledge that YourPro cannot guarantee the availability of Professionals and that it bears no responsibility in the event that no suitable Professional is found for a posted Work. Furthermore, YourPro does not bear any responsibility in case of submission of fraudulent, inaccurate or incomplete Offer by a Professional.

1. Professional’s identity and qualifications

You acknowledge that YourPro is a website through which the Client who is looking for a professional to perform a work, can get in touch with various Professionals who are willing to offer this service. This means that the exclusive service offered by YourPro is that it brings the Client in contact with Professionals. Therefore, the service of YourPro is limited in the provision of the above facility and YourPro cannot guarantee and bears absolutely no responsibility for the identity and / or the qualifications and reliability of each Professional. 

For these reasons, you acknowledge that you as the Client have the absolute and full responsibility to verify, before accepting the execution of the Work by a Professional, the identity and details of the Professional and that the Professional has the necessary license and meets all the legal requirements to practice his profession, is creditworthy, reliable and has trained and certified staff and / or subcontractors to carry out the Work, and it is also the sole responsibility of the Client to verify the accuracy of the information and / or documents that may be provided by each Professional before selecting and accepting his services. YourPro bears absolutely no responsibility and disclaims any claims regarding the above, such as in case the identity and / or details of the Professional are untrue, inaccurate, or incomplete. Furthermore, where a specific professional certification is required for the execution of a Work, YourPro recommends to the Client to request an official copy of this certification from the Professional before he starts the implementation of the Work. YourPro bears absolutely no responsibility in the event that the Professional does not meet all the legal conditions for practicing his profession.

1. Modes of Operation – selection of a Professional

YourPro works in the following ways:

1. provides the contact details of the Client to the Professional, and YourPro provides the contact details of one or more Professionals to the Client, depending on the type of Work to be performed, who first declare that they are interested in performing the Work published by the Client, but also access to the Profile of Professionals, apart from Professional’s categories where this is not available.
2. in certain categories of Works YourPro may, instead of the above mode of operation, notify the registered Professional who is in the greatest possible geographical proximity to the Client and who is available to perform the work at the Client’s stated date and time. YourPro will provide both parties with information about the other party.
3. In respect of certain categories of Work, YourPro may alternatively notify a Client and one or more Professionals available at the Client’s specified date and time and provide relevant information to the Client and Professional(s) about each other. When taking this approach, YourPro will prioritise facilitating contact with Professionals who have a record of completing Works and complying with YourPro’s terms, including YourPro’s payment, reporting and fee transparency requirements, and who have received a relatively higher rating from Client reviews. YourPro weighs these factors automatically using objective criteria and does not attempt to consider all relevant factors or to determine the appropriateness or suitability of a Professional for any given Work.

You acknowledge and agree that in any case, YourPro does not recommend or indicate as appropriate specific Professionals. You acknowledge that you are responsible for evaluating each Professional and his / her Offer and either selecting the one you think is most ideal for you in case more than one Professional is interested in the Work you have posted, or accept or reject the only Professional who has shown interest in your Work or who was automatically and on the basis of geographical proximity and availability criteria notified to you by YourPro, with whom you can get in touch to judge his credibility and suitability. YourPro bears absolutely no responsibility for your personal choice, and you choose and contract with the Professional at your own risk.

1. Agreement between Client and Professional

1. The Client and the Professional are free to negotiate the terms that will govern the agreement between them for the carrying out of the Work by the Professional. In some cases, due to the nature of a particular Work or for the purposes of convenience, the Client and the Professional may choose to rely on terms, conditions and/or specifications of the Work set out in whole or in part in the publication of the Work on the Website by the Client. In any event, YourPro will not be responsible for the negotiation, determination or interpretation of terms, conditions and/or specifications constituting the Client and Professional’s agreement.

YourPro IS NOT A CONTRACTING PARTY AND DOES NOT PARTICIPATE IN ANY WAY TO ANY CONTRACT OR OTHER AGREEMENT FOR THE WORK(S) CONCLUDED BETWEEN THE CLIENT AND THE PROFESSIONAL DIRECTLY OR INDIRECTLY THROUGH THE USE OF THE WEBSITE AND/OR THE SERVICES THAT ARE PROVIDED THROUGH IT.

YourPro just facilitates the conclusion of the respective agreements between the Client and the Professional exclusively by providing a platform where the parties come in contact so that they can then conclude an agreement in the way that they may choose. Therefore, you acknowledge that any agreement concluded by the Client with a Professional does not in any way bind YourPro and that YourPro bears no responsibility for any claims due to any dispute, act or omission in connection with the conclusion, validity or execution of any agreement between Client and Professional, including the Professional’s payment by the Client.

Furthermore, you acknowledge that even if YourPro, for your convenience, contacts you and/or the Professional, in order to facilitate communication and understanding between you and the Professional, this in no way implies that YourPro becomes a party to any agreement concluded between the Professional and you, and YourPro does not bear any responsibility for claims from your relationship with the Professional.

1. Indicatively and not restrictively, YourPro bears absolutely no responsibility and disclaims any claim regarding the following:

1. Execution of the Work by the Professional

YourPro is not responsible for the proper execution of the Work and / or for the quality or suitability of the services provided by the Professional or his subcontractors and for any relevant claim, including (but not limited to) any claims from theft or damage that are caused to persons, objects, assets and other items or other direct, indirect or ancillary damages that the Client may suffer from the Professional.

1.  Financial Terms – Transaction

YourPro is not involved in the formulation of the financial terms that will govern the agreement between the Client and the Professional, including but not limited to the amount of the Professional’s remuneration and/or the timing of payment(s). YourPro is also not involved in the compliance with the above financial terms. It is, therefore, the sole responsibility of the Client and the Professional, when and to the extent that is negotiable, to agree to the financial terms, and to fulfill them. 

You acknowledge that any cost estimate provided by YourPro is indicative and is made only for the convenience of the Client and that in no case the amount that YourPro will indicate as indicative for the specific Work is binding on the Client and / or the Professional, who may set a lower or higher fee.

THE CLIENT MUST PAY THE REMUNERATION FOR THE EXECUTION OF THE WORK DIRECTLY TO THE PROFESSIONAL AND THE PROFESSIONAL MAY CLAIM SOLELY FROM THE CLIENT - AND NOT FROM YourPro - THE PAYMENT OF HIS REMUNERATION FOR THE EXECUTION OF THE WORK. 

Retention of documents related to the transaction between Professional and Client.

Note that YourPro does not maintain any record of any invoices, receipts or other documents / items related to the transactions of the Professional with the Client. The issuance and provision of the above documents by the Professional to the Client, which will prove the payment by the Client, is done without any participation or involvement of YourPro, and as a result YourPro disclaims any responsibility regarding the drafting, storing and maintenance of the relevant documents. 

1. Compliance with the legislation

The Client and the Professional shall comply with all applicable laws and the principles imposed by good faith and fair trade practices and ensure that the content of the agreement or contract between them and any act or action is not unlawful.

Without limiting the above, the Client and the Professional are responsible for complying with all applicable laws on tax and insurance.

1. YourPro encourages the Client to ensure that the Professional is insured before accepting his Offer and enters into an agreement or contract for the Work(s).

YourPro cannot know or guarantee that the Professional is insured and therefore bears absolutely no liability and disclaims any claims against any direct, indirect, or ancillary damage if the Professional is uninsured, either this is established before or after acceptance and / or execution of the Work by the Professional.

3. Anti-Bribery, Corruption and Fraud Policy.

YourPro carries out its Services with legal means and integrity. Fraud is unethical and illegal, corrupt practices are unacceptable and YourPro maintains a zero-tolerance approach to fraud, bribery and corruption. YourPro and its staff are dedicated to working with professionalism, impartiality, integrity and respect for all legal procedures, always complying with the applicable legal and regulatory framework. For this reason, YourPro also expects those who cooperate with him to adopt a similar zero-tolerance approach towards fraud, bribery, and corruption, avoiding any action that could be considered as fraud, bribery or corruption, such as deception of Public Authorities through violation of tax legislation.

Preventing fraud, bribery and other forms of corruption is the responsibility of everyone who works for us or under our control. All Staff, Professionals and Clients must avoid any activity that could lead to a violation of the relevant legislation, adopting a zero-tolerance policy towards such behaviors and practices.

3. Limitation of warranties

3.1. YourPro provides no guarantee in regard to the achievement of results of or from the Work, nor that the Website or the Services of YourPro will satisfy the requirements or expectations of the Client.

YourPro makes no guarantee regarding the achievement of results in finding a Professional or Offer, nor that the Website or the Services of YourPro will satisfy the requirements or expectations of the Client.

3.2. Furthermore, YourPro provides no guarantee regarding the quality, accuracy, completeness or suitability of the content and information published to YourPro or provided through its Services - including the information provided by and concerning the Professional - nor that any errors or inaccuracies on the Website or its Services will be corrected in a timely manner. You agree that your use and/or processing of any information or data through your use of the Website or the Services of YourPro is at your own risk.

4. Information and Data provided or published by the Client

4.1. The Client is solely responsible for the information, data and general content provided or published in YourPro (hereinafter referred to as "Information") and acknowledges that the responsibility for any Information entered by him and available in any way on the Website lies with him personally. The Client undertakes that this Information is not false, inaccurate, misleading, offensive, threatening, abusive, slanderous, malicious, that it does not contain pornographic, defamatory, misleading, obscene material and in general material that affects the rights of consumers, other Clients and Professionals and this Website and especially those relating to the protection of human dignity,  honor and reputation, privacy, minority and professional reputation and that they are accurate, up-to-date and complete.

On the contrary, the Client guarantees that all Information is - and will ensure that it is kept - fully true, valid and correct.

4.2. The Client is obliged to ensure that the Information does not infringe any intellectual property or any patent right, trademark, trade secret or other right or right to advertise, privacy or property, is not fraudulent, or violates any laws or regulations such as, but not limited to, consumer protection laws, unfair competition, discrimination and false advertising.

4.3. The Client is obliged to ensure that the Information does not create any form of legal liability to YourPro or may cause loss (partially or fully) of the users of YourPro. The information published should not refer directly or indirectly to a website other than the YourPro Website.

4.4. The Client certifies that the Information does not contain any computer virus, macro virus, trojans, warms or anything else that interferes with, interrupts or disrupts the normal operations of a computer and that, also, they will not result in the interruption of the proper functioning of YourPro and the Services offered by him.

4.5. Subject to YourPro’s data protection obligations and its [Customer Privacy Policy], the Client grants to YourPro a non-binding, universal, continuous, irrevocable and free of charge permission on the Information posted to YourPro, so that YourPro meets the requirements for the use of this Information in respect of, but not limited to, copyrights, trademarks, advertisements or databases related to this Information and has the right to transmit or distribute the Client's Information to various public networks and to various media.

4.6. Subject to YourPro’s data protection obligations and its [Customer Privacy Policy], the Client acknowledges that YourPro has the absolute right to edit, modify or withdraw any part or parts of the Information published by the Client, if it deems it necessary.

5. Client’s Obligations

The Client agrees and undertakes that he:

a) will not post Work that is prohibited by law.

b) will not represent and/or act on behalf of any other person or any other company or entity and will not use false information or information that he is not authorized to use.

c) will not gain access to the database of YourPro without his prior written permission and will not intercept data or personal information in any way.

d) will not violate or attempt to violate the security mechanisms of the Website - including access to any data or to a server to which he has no right of access - or in general the security of this Website and the services associated with it.

e) will not copy, reproduce, republish, transform, distribute or publicly display, decompile, disassemble, create derivative works, assign, license, transfer or adapt any of the software, information, text, graphics, source code or any other content, with the exception of content relating to him/her and/or his/her Work, from the Website without the written permission of YourPro.

f) will not use the Website and the Services of YourPro in a manner contrary to these Terms and Conditions of Use for purposes other than those for which the Website was created and operates and for which the Services are provided. Indicatively and not restrictively, the Client is obliged not to use the Website and the Services of YourPro for any illegal activity or to transmit or register slanderous, offensive, abusive, threatening or obscene content or content that may cause annoyance, inconvenience or unnecessary concern.

g) will not, within one year of using YourPro’s website, use any contact information of other Clients or Professionals, acquired by YourPro, or communicate with Professions or other Clients in a manner initially enabled by YourPro’s provision of such contact information, for any other purpose than the undertaking and processing of Work that has been posted to YourPro. Indicatively and not restrictively, the Client guarantees that he will not use these data to send unauthorized messages, commercial or non-commercial content, and that he will not disclose them to third parties, unless this is expressly permitted by these Terms of Use. In any case, the Client agrees to use any information obtained through YourPro in accordance with the applicable Irish and European Union legislation and regulations, such as, but not limited to, accordance with legislation on the protection of personal data and the preservation of privacy.

h) will appear duly and on time on the agreed date and time of the appointment with the Professional. In the event that for any reason the Client cannot appear at the appointment, he/she is obliged to inform the Professional at least 24 hours in advance.

i) Just as YourPro requires the Professionals of the Website to respect the Personal Data of the Clients, so it also requires you to respect the Personal Data of the Professionals to which you access from our Website. For example, you are obliged to use the Personal Data of Professionals solely in the context and in accordance with the purpose of the operation of YourPro. Specifically, you have access to the contact details of each Professional who has expressed an interest in your Work, so that you can get in touch with him and find out what his Offer is, but also negotiate the specific terms of the agreement you will make with him. In addition, you can access the Professional’s Profile and Assessments to gain an insight into his professional skills and qualifications. You acknowledge and accept that you will not use the Personal Information of Professionals for any purpose that is illegal or contrary to the Terms of Use and other Operating Policies of YourPro. Especially regarding the license to practice or the diplomas that a Professional may have posted on his Profile, you acknowledge that these are available to you in order to enhance the credibility of the Professional and you are prohibited from copying or using them for any reason. Furthermore, you agree that under no circumstances you will disclose the Personal Information of the Professional to third parties without his consent.

6. Rights of YourPro

6.1. YourPro reserves the right to modify or terminate partially or totally, temporarily or permanently, the Website and its Services with or without prior notice to the Client and the Client accepts that he or any third party does not maintain against YourPro any claim for any modification or termination of the Website and the Services.

6.2. Furthermore, YourPro may modify, suspend or interrupt part or all of its Services without notice. delete the Client's account, if YourPro considers that the Client has violated any term of these Terms of Use or provision of law, but also for the specific reasons mentioned in clause 12 below.

6.3. YourPro has the right to change the Terms of Use and the [Customer Privacy Policy]provided that it publishes these changes on the Website and informs of the last date of change at the beginning of the document. YourPro encourages each Client to check at regular intervals the Terms of Use, as well as the [Customer Privacy Policy], which are continuously posted on YourPro’s Website. YourPro will also inform registered users of the Website of any significant changes to YourPro’s Terms of Use. If the Client does not agree to the change of the Terms of Use, he/she must stop using the Website and Services. If the Client continues to use the Website and Services, after the changes, it means that that the Client accepts them.

6.4. In the event of a third-party complaint or a finding on behalf of YourPro after an audit for illegal content of posted Work, YourPro reserves the right, at any time, to delete posted Works and suspend and/or terminate the Client's account.

6.5. YourPro reserves the right to contact the Client during or after the completion of the Work in order to request that the Client complete a short evaluation of the Professional’s services and/or YourPro’s Services.

6.6.YourPro reserves the right to investigate and monitor any user review completed and/or posted by the Client and, if deemed fake or inappropriate, to delete the review and any associated comments.
Specifically, if one or more of the following conditions apply, YourPro reserves the right to remove or modify the review:

• The review includes offensive or defamatory language.
• The review is negative but lacks clear justification (e.g. one-word comments or unsubstantiated remarks).
• The review does not relate to the services provided by a Professional in response to a posted Work.
• The review was submitted more than 6 months after the Professional was hired.
• The review focuses solely on the visit fee, which is a known and accepted charge disclosed in advance.
• The review concerns only the offer or price quote made by the Professional and not the quality of Work completed by the Professional or their behaviour.
• The review has been proven to be inaccurate based on documented evidence from the Work.

6.7. Where a Client agrees to complete an evaluation of a Professional’s services and YourPro communicates that this evaluation is for the purposes of online publication, YourPro may feature the results of that evaluation on the Website. The evaluation may include a numerical score given by the Client as well as the Client’s comments.

6.8.

6.9  YourPro reserves the right to investigate and monitor any content posted on the platform and, if such content is deemed inappropriate or in violation of these Terms, to delete such content and any related elements.
Specifically, if one or more of the following conditions apply, YourPro reserves the right to remove or modify the content:

• The content includes any contact information, such as phone numbers, email addresses, or links to social media.
• Logos or images containing contact information are displayed (e.g., stickers on vehicles, business cards, banners).
• Watermarks or overlays with contact information are used.
• The content includes inappropriate, misleading, or offensive material.
• The content contains messages that encourage Clients and/or Professionals to communicate outside the YourPro platform.
• The content includes contact information or wording that promotes collaboration outside the platform.

7. Intellectual Property Rights

7.1. The Client's: In respect of any content published in a Work, the Client, subject to YourPro’s data protection obligations and its [Customer Privacy Policy], grants a universal, continuous, irrevocable and payment-free authorization, so that YourPro can make use of the content for any purpose connected with the Website and the Services.

7.2. YourPro’s: Any and all content, including without limitation, trademarks, logos, symbols, website names, industrial designs, images, background images, icons, photographs, navigation tools, texts (including the present), software or related products and goods appearing on the YourPro Website, are protected by intellectual property rights and belong to YourPro or to third parties authorized  by YourPro for the development of activities related to the Website and the software of the YourPro platform. The Client agrees to respect the intellectual property rights of YourPro and any third parties and is aware that the intellectual property on this Website and the software cannot be used in any way and by any means without the prior written permission of their owners.

YourPro grants to the Client (including ordinary visitors to the Website) a non-exclusive, non-transferable, right to use the platform of the Website and the Services of YourPro exclusively for personal, non-professional use, in accordance with these Terms of Use. All rights not expressly granted to the Client are the property of YourPro and its successors in law.

8. Compensation

YourPro reserves its rights to seek compensation from you the Client and/or legal redress to which it is entitled where it suffers damage or loss arising from a Website user’s illegal act or omission, infringement of copyright, trademark or other intellectual property rights, any defamatory statement, or negligent false or misleading statement, or any breach of these Terms of Use by the Client or by a Website user not acting as a consumer in good faith or by any unauthorised user of a YourPro account.

9. Limitation of Liability

In addition to the reservations that have been expressed elsewhere in these Terms of Use, regarding the limitation of the liability of YourPro, the Client agrees and also accepts that:

9.1. YourPro bears no responsibility for any damage or loss suffered by the Client which may result either from the use or inability to use or the results of the use of the Website and / or the Services of YourPro or from his relationship with the Professional, which has been concluded directly or indirectly through the use of the Website by the Client. This includes, without limitation, losses or damages which are personal or business (including but not limited to those arising from the loss of profits, data, time, or due to permanent or temporary cessation of the provision of the Services) and which relate to revenues, information, data or any other financial loss, even if YourPro has been informed about the possibility of such losses or damages.

9.2. YourPro does not wish and cannot be involved in transactions between the Client and the Professional, even if the Client is in dispute with the Professional or his subcontractors. In no way shall YourPro, or its representatives and employees, be liable for any claims, losses and damages of any nature and type, known or unknown, expected or unexpected, overt or hidden, arising out of or in connection with the dispute.

9.3. YourPro is not responsible, under any circumstances, for any indirect, unforeseen or consequential damages arising from the use of the Website or its Services.

9.3. The content of information posted on the Website, or included in e-mails and other forms of communication that are generated automatically as a result of the publication of information uploaded or shared by Clients or Professionals, is not subject to YourPro’s direct control. Such communications and publications are sent and/or generated automatically, without YourPro’s prior control, moderation or verification of their content. Therefore, YourPro will not be liable for any direct, indirect or consequential damage or loss arising from a Client’s reliance on information posted on the Website or contained in e-mails or similar communications that includes errors, omissions or inaccuracies, forgery, falsification or that involve offensive characterizations, or which constitutes defamation, fraudulent behavior, or any breach of law.

9.6. YourPro will comply with communications and response timelines required by law, such as where required to give effect to data subject rights in accordance with YourPro’s [Customer Privacy Policy]. As a matter of service provision, however, YourPro does not guarantee as to the day or time that any email, telephone communication, message or other form of communication addressed to YourPro will be answered.

9.7. Subject to the foregoing, YourPro assumes no responsibility for any delay or failure to comply with its obligations under these Terms of Use, if such delay or failure is due to force majeure or to a reason beyond the sphere of reasonable and expected control of YourPro.

10. Links to Third Party Websites

This Website may provide links to other websites, maintained by third parties. Links to any such third-party website are provided for your convenience only. YourPro bears no responsibility for the content of any linked website. YourPro does not approve or represent these linked websites or any information, software or other products, services or materials found there, or any results, which may result from their use. If you decide to access any third-party website linked to this website, you do so entirely at your own risk.

11. Disputes

11.1. If a Client and Professional become involved in a dispute with each other in relation to their agreement, , the Client and Professional should firstly attempt to resolve the dispute themselves. YourPro is not party to the Client and Professional’s agreement and does not take responsibility for dispute resolution. The Client and/or Professional may, however, submit a complaint to YourPro..

11.2. YourPro may consider and investigate any complaints submitted by the Client or Professional and may in certain circumstances take steps to attempt to discuss or make inquiries into issues arising from such complaints with relevant parties.

11.4 As a result of such an investigation of a complaint, YourPro may decide on one of the following:

a) The Client and / or the Professional may continue to use the Services of YourPro.

b) YourPro will suspend the license to use its Services to the Client and / or the Professional for a certain period of time, which depends on the complexity of the matter and the time reasonably required to investigate the matter.

c) YourPro will terminate the license to use his Services to the Client and / or the Professional and will permanently delete them from his database.

12. Content moderation

YourPro takes the following steps to detect and remove content posted or uploaded to its Website that is illegal and/or prohibited under these Terms (“Prohibited Content”):

(a) YourPro uses automated means to monitor content on the Website. Where such monitoring detects Prohibited Content, the Prohibited Content may be either automatically removed from the Website or flagged to a human reviewer.

(b) YourPro allows users of its Website to report content where users believe that content may be Prohibited Content. YourPro may use automated means, human reviewers, or a combination of both, to assess whether the reported content is Prohibited Content. YourPro will remove content that it determines to be Prohibited Content.

(c) YourPro uses human reviewers in some circumstances to assess and determine whether content is Prohibited Content. YourPro will remove content that it determines to be Prohibited Content.

13. Suspension, Termination and refusal of registration

13.1. In addition to any other suspension and termination rights set out under these Terms, YourPro reserves the right to temporarily suspend or permanently terminate the Services offered to a user of its Website (including any Client or Professional)and to delete the user’s account from the Website in any circumstance in which YourPro has reasonable indications that the Website user has repeatedly and/or materially breached these Terms or any law applicable to the use of YourPro’s Services. For the avoidance of doubt, YourPro may suspend or terminate an account for repeated and/or material breaches of the restrictions that these Terms impose against posting or uploading Prohibited Content (including illegal content).

13.2. YourPro may also reject a request to register an account on its Website where it has reasonable indications that the prospective account user:

• is ineligible under these Terms to use YourPro’s Services;
• is not a genuine consumer seeking to use YourPro’s Services in good faith and in compliance with these Terms; and/or
• has previously frequently and/or materially breached these Terms or any law applicable to the use of YourPro’s services.

13.3. In addition to the foregoing and to all other suspension and termination rights set out under these terms, YourPro may suspend, interrupt and/or terminate its provision of the Website and Services to one or more Clients or users where YourPro is compelled to do so or determines it necessary or appropriate for technical, legal, safety/security, or business purposes or other similar purposes.

13.4. A Client may at any time request the removal of their Profile from the Website in the manner set out above under these Terms of Use. A former Client and/or former Website user who discontinues their use of the Website and receipt of Services will not fall under these Terms of Use unless they re-commence their use of the Website and receipt of Services.

14. Procedural protections and redress for decisions regarding Prohibited Content

14.1 Where a Website user reports content to YourPro that the user believes to be Prohibited Content (including illegal content), YourPro will notify that user of its decision as to what action it will take in respect of that content.

14.2. Provided that YourPro has a Website user’s electronic contact details, it will provide a statement of reasons to that user where it decides to take any of the following actions following its determination that a user has posted or uploaded Prohibited Content (including illegal content):

• 1. removal of the content; and/or
  2. suspension or termination/deletion of the user’s account.

14.3. Where YourPro has taken any of the above actions, the Website user concerned, may contact YourPro to request a reversal of the decision. Where such a user provides substantiated and reasonable grounds, YourPro will consider this request. YourPro will act reasonably and may reverse its decision where it determines that the initial decision was insufficiently justified and/or inconsistent with these Terms.

15. Payments

YourPro agrees payment terms with Professionals separately to these Terms and does not charge Clients directly for its Services.

16. Final provisions

16.1. In case of initial or subsequent invalidity of one of these Terms of Use, the validity of the rest of them is not affected.

16.2. The Client acknowledges and accepts that if YourPro does not exercise any legal right or legal remedy, which is included in these Terms and Conditions of Use or which is at the disposal of YourPro by law, this will not be considered as a waiver of his rights and that the above rights or legal remedies will remain at his disposal.

16.3. YourPro has the right to use third parties of its choice for the fulfillment of its obligations.

16.4.. For any questions, clarifications or communication in general with YourPro, you can send an e-mail to the e-mail address [email protected].

16.5. Nothing in this agreement may be construed as establishing any partnership, joint venture, representation, brokerage, mediation or supply relationship between the parties.

16.6. Except in the provisions to which it refers, any person who is not a party to this Agreement shall not have the right to invoke or apply the terms thereof.

16.7. This contract is subject to Irish law in respect of Irish-resident clients. For Clients based elsewhere in the European Economic Area (“EEA”), the law of their country of residence will apply to the agreement.

Accessibility Statement:

Introduction

Our platform is designed to be fully compliant with the European Union (Accessibility Requirements of Products and Services) Regulations 2023 (S.I. No. 636/2023), which implements Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 in Ireland.

Continuous Monitoring and Improvements: Accessibility is integrated into our development lifecycle, with ongoing updates and audits to align with legal requirements. We are committed to delivering our services in a manner compatible with major assistive technologies and ensuring that new features meet accessibility criteria.

How our services work?

We are a provider of e-commerce services within the meaning of the European Accessibility Act because consumers can arrange to procure services, including repair, maintenance and building services, from service providers registered on our website. More detail about our obligations under the European Accessibility Act is provided later in this statement.

The services consist of providing a platform that facilitates a consumer finding and contacting independent service providers (including for repair, maintenance and building services) who in a position to potentially meet the requirements that the consumer specifies and describes using the website. The consumer may independently enter a transaction with an independent service provider they find using the website. The independent service provider will have already agreed payment terms with us, and we will not charge the consumer directly for the services.

If you would like to browse parts of the website to see what kind of services are potentially available, you can do so without registering. However, you must have an account before we allow you to find or contact service providers registered on the website. You must be at least 18 years old to register on our website.

On our website, you can explore different “Categories” of services for work you are seeking to have done by a service provider. Our website will ask different questions to you depending on the “Category” of work you are exploring. These questions sometimes include, for example, asking you to choose a more specific sub-category of work, the size of the area or item that requires repair maintenance or installation, or the timeline or urgency of the work.

Depending on the category and scope of the work you are seeking, we may provide you with information on service providers based on their geographic proximity and availability, or we may allow service providers to show that they are interested in the work. We then give you and the service providers details to contact with each other. If you are satisfied with a service providers offer, credentials and any other factors relevant to you, you can agree to enter a contract for services with them.

Requirements we are subject to under the European Accessibility Act as a provider of e-commerce services:

1. General accessibility requirements for all services
2. ensuring the accessibility of the products used in the provision of the service;
3. providing information, in the following manner, about the functioning of the service, and where products are used in the provision of the service, its link to these products as well as information about their accessibility characteristics and interoperability with assistive devices and facilities:
   1. making the information available via more than one sensory channel;
   2. presenting the information in an understandable way;
   3. presenting the information to users in ways they can perceive;
   4. making the information content available in text formats that can be used to generate alternative assistive formats to be presented in different ways by the users and via more than one sensory channel;
   5. presenting in fonts of adequate size and suitable shape, taking into account foreseeable conditions of use and using sufficient contrast, as well as adjustable spacing between letters, lines and paragraphs;
   6. supplementing any non-textual content with an alternative presentation of that content;
   7. providing electronic information needed in the provision of the service in a consistent and adequate way by making it perceivable, operable, understandable and robust;
      1. making websites, including the related online applications, and mobile device-based services, including mobile applications, accessible in a consistent and adequate way by making them perceivable, operable, understandable and robust, and
      2. where available, support services (help desks, call centres, technical support, relay services and training services) providing information on the accessibility of the service and its compatibility with assistive technologies, in accessible modes of communication.
4. Specific accessibility requirements for e-commerce services
5. providing the information concerning accessibility of the products and services being sold when this information is provided by the responsible economic operator,
6. ensuring the accessibility of the functionality for identification, security and payment when delivered as part of a service instead of a product by making it perceivable, operable, understandable and robust, and
7. providing identification methods, electronic signatures, and payment services which are perceivable, operable, understandable and robust.

Platform Structure Overview:
Our platform as a whole incorporates appropriate HTML landmarks. Each page features a clear and descriptive title according to the category of services provided, and headings are used in a logical sequence throughout the pages.

To further support user understanding of our services, content is written in simple and clear language, avoiding the use of specialized or technical terminology. Additionally, every icon is accompanied by descriptive alternative text, and hyperlinks include explanatory anchor text (e.g., avoiding generic phrases like “click here”). Moreover, all text maintains an appropriate contrast ratio to ensure readability (minimum contrast: 4.5:1 for regular text, 3:1 for large text).

Navigation:
Navigation on our platform is straightforward and user-friendly. A navigation aid is provided, headings are available on all pages, and interactive elements follow a logical and consistent tab order.

Mobile Application Accessibility:
With regard to the mobile version of our platform, we confirm that touch areas are sufficiently large (minimum 44x44px), all user interface elements include appropriate accessibility labels (e.g., aria-label, accessibilityLabel), and no content is hidden behind swipe gestures or touch interactions.